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Terms and conditions

ADMISSION, TICKETS AND REFUNDS

  • By booking your ticket(s) to one of our events you agree to be bound by these Terms and Conditions. You will be emailed a Booking Confirmation and a ticket (electronic ticket). Tickets will be emailed to you on the email address registered with the ticket agent you made the booking through.
  • In order to facilitate the security, safety and comfort of all guests the organisers and venue operator reserve the right to refuse admission.
  • No admission without a valid ticket.
  • All ticket types are non-transferrable. Tickets purchased from third party sources may not be genuine and therefore may not guarantee you entry to the event.
  • All tickets (other than BYOC tickets) are non-refundable, unless the event is cancelled. This includes any additional tickets for day or evening entertainment. In the event of cancellation, only the face value of the ticket will be refunded not including booking fee. In this instance please refer to the ticket agent to obtain your refund.
  • BYOC tickets can be cancelled up to 45 days in advance of the first live BYOC day, after this time no BYOC tickets may be cancelled.
  • You must present your ticket with the barcode displayed in order to gain entry to the event. If the barcode is defaced or otherwise cannot be scanned you may not be able to gain entry to the event. Once a barcode has been scanned and exchanged for a wristband or entry stamp it cannot be used again.
  • Discount codes are subject to availability and can be removed from use without prior communications.
  • We advise you not to show or post images of your barcode on social media as these could allow someone else access on the code, the first scanned ticket to arrive at the event will be allowed entry; any subsequent ticket with the same barcode will be denied access. Please treat your ticket as you would cash, the organisers accept no responsibility or liability for any unauthorised use of a ticket or barcode.
  • The organisers and premises licence holder/venue will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles.
  • Certain tickets may require you to present valid identification in order to gain entry. Where this is the case, it will be stated during the ticket buying process and on the ticket itself.
  • Wristbands removed from, tampered with, lost or missing will be rendered invalid and will not be replaced. Those without valid wristbands will be removed from the site or asked to purchase a new ticket. All wristbands issued by the organiser remain the property of Player1 Events until the final day of the event.
  • Any customers who arrive outside advertised check- in times may be required to wait before being allowed entry. Such wait times will vary, especially during busy periods.
  • Priority stage access from the Day/Family/Weekend Priority tickets is not included in evening entertainment.     

AGE POLICY

  • Specific elements of our events are for over 18 only (including but not limited to the “Insomnia Pub Quiz”) and you will be asked for ID to access them.
  • We offer carers tickets and also free tickets for children under age thresholds, look at our FAQs on the relevant event ticket site for more details.
  • Challenge 25 operates on all bars. If you have purchased a ticket and are fortunate enough to look under the age of the 25, you will be required to provide ID that proves your age. If you cannot provide ID that is valid you will be unable to buy age-restricted products at the bars.
  • Accepted ID includes; photographic driving license, proof of age card with PASS hologram or a passport. Photocopies, bank cards or IDs shown on your phone, will not be accepted.
  • For more information to obtain a valid form of ID please visit; https://www.citizencard.com/
  • Children under the age of 6 must be accompanied by an adult at all times while at one of our events. All such children are the responsibility of their accompanying adult at all times while at the event. While we do not expect older children and teenagers to be with their parent or guardian at all times, we do expect them to know the location of their adult, and have means of contacting them, or agreed meeting points. The guardian is responsible at all times for minors, failure to monitor the behaviour and activities of those in their care will result in eviction from site.

GENERAL 

  • The special guest and stage line-up, and all billed attractions may be subject to change at any time without notice.
  • Strictly no trading or other commercial activity, by any ticket holder, will be allowed at the event without the organiser’s prior written consent.
  • Player1 Events accepts no responsibility for good or services purchased from third party traders.
  • No alcohol is to be brought onto the venue site.
  • Rubbish and other unwanted items must be disposed of using the bins and recycling points provided.
  • The burning of plastics, bedding, tents, furniture is not permitted anywhere across the venue and could result in criminal charges being brought against anyone caught doing so.
  • Anti-social behaviour (including but not limited to any urination or defecation in places other than the a toilet) will not be tolerated and anyone found acting in such a way will be immediately ejected without refund.
  • Strictly no animals (with the exception of Assistance Dogs) will be allowed on the site.
  • Some elements of our events may use pyrotechnics, lasers, smoke machines, loud music, strobe lighting and special effects.  If you have any specific questions relating to your requirements please contact us.  
  • All items lost while at one of our events will be handed to venue security.
  • For rules on cigarettes and e-cigarettes we ask that you refer to the venue website or security onsite.
  • Specific rules and restrictions may apply to some venues we use, which will form part of these terms and conditions for any events that are held at those venues – any breach of those rules will be treated as a breach of these terms and conditions. Please contact us or the venue for more details about such rules if you are unsure.
  • We ask that you refer to the venue website or email us directly for any support in relation to carers, accessibility or other specific disability support.

SECURITY AND SAFETY 

  • The event and the venue has a rigorous search process at the entrances into the venue, and you may be searched on entry. If you are found to be in possession of any prohibited items, these shall be confiscated and you must immediately leave the venue and not be permitted entry to the event.
  • Dog units will be on site conducting searches at all times during an event as part of our security procedures. You may be body/bag searched at the gates, onsite or when leaving.
  • Player1 Events has a No Drugs Policy, and will strictly enforce our zero tolerance policy. Anyone caught in possession of such substances, having refused the opportunity to destroy or dispose of them under our supervision, will be refused entry at the gates or ejected immediately from the event site.
  • Drunken, disorderly, or aggressive behaviour will not be tolerated by any event or venue staff; and may result in being ejected from the event site.
  • Additional prohibited items include; knives (including locking knives), sound systems, glass bottles (excluding makeup and perfume), fireworks, explosives, BBQs, smoke and gas canisters, air horns, flares, any weapons or items we believe in our sole discretion to capable of injuring others, laser devices, drones and unmanned aerial vehicles, sky lanterns, or open bottles of any kind of liquid that can be consumed, food preparing equipment. At the search and entry point, ticket holders will be given the opportunity to give up prohibited items in their possession. All items found will be confiscated, and not returned. The event organiser and venue operator, reserve the right to refuse entry or evict all persons found in possession of prohibited items.

MEDIA POLICY AND FILMING ON SITE

  • Filming and Photography is allowed throughout the public site, for personal, non-commercial use on personal devices such as mobile phones, tablets and compact cameras. Such photography must be  done respectfully to both your fellow visitors to the event, the event itself and the venue.
  • Official media or event photographers will wear a Press/Media Pass; and no other professional or commercial filming or photography is permitted without prior consent from the event organisers.
  • Anyone using cameras or filming equipment (including all mobile devices) are expected to be courteous to their fellow event attendees and ask permission before taking any up-close shots. Please do not take pictures or video of children other than your own or those in your party. If it is brought to our attention that a picture or video has been or is being taken without permission or without an official press pass, you will be required to delete the material and the photographer may be evicted from the event.
  • Photographs taken at our events cannot be included in any sponsored programme or in any form of advertising without our specific approval and sign off.
  • By entering the event you grant Player1 Events permission to use your image in any publicity, marketing or promotional materials.
  • As a condition of sale, the ticket holder consents to being filmed, photographed and recorded for television, feature films, radio, webcast and other public broadcast and/or for any video/DVD or by onsite CCTV cameras and recordings for safety and security purposes.
  • Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial without prior written permission of the event organisers.

BYOC

  • Downloading and sharing of copyright protected work on provided networks, is illegal and not allowed.
  • Every customer must bring a surge protection extension lead for connection to the event power sockets we provide. These units will help protect equipment from damage should there be a power surge or power loss.  No responsibility will be accepted by Player1 Events for any damage caused to equipment due to the absence of a surge protector.
  • You are unable to plug anything else into the venue power supply other than your PC/console and monitor(s).
  • If you computer is seen to be causing problems to the network, your computer will be disconnected from the network for investigations.  If the problems still carries on the visitor will be asked to remain off-line.
  • We advise that every visitor coming to the event protects themselves from the network with the appropriate protection software and operating system settings.
  • All children under the age of 16 are the responsibility of their appointed adult at all times whilst at the event.  BYOC customers may have age restricted content on their screen at any time throughout the event; it is the responsibility of the appointed adult to moderate their viewing and exposure to adult themes.  All BYOC customers must abide by the BYOC Code of Conduct, found in the event FAQs.
  • BYOC ticket holders under the age of 16 are required to have a parent or guardian accompany them at all times with a consent form completed and signed
  • BYOC ticket holders between the age of 16 and 17 are required to complete a parent’s consent form prior to event entry.
  • BYOC ticket holders can have with them up to two guests . The BYOC ticket holder must take their guests to the Helpdesk to receive guest wristbands which will not be valid without either a weekend wristband or a day stamp. 

MEET & GREETS (Influencers also called YouTubers, or Creators)

  • We cannot guarantee that you will meet any specific influencers or VIPs at an event. This is applicable for both general and priority ticket holders.
  • Some influencers or VIP may not be on a Meet & Greet stand at the event. 
  • Not all YouTubers will be at the event across every day, please ensure that you have checked the website to keep up to date with which days the YouTubers will be attending.
  • Influencers, on occasion, will leave the event earlier than the promoted days, this is for reasons out of our control, and Player1 Events will not be held responsible.
  • Meet and Greet queue capacity is limited based on availability and time. Queues will be managed appropriately to ensure the safety and wellbeing of all customers, Influencers and VIPs.
  • We do not publish Meet and Greet schedules before the event, however we will tweet from event social media channels 30 mins before the meet and greet is about to take place.

INDOOR CAMPING

  • Purchasing an indoor camping ticket permits the ticket holder to use the specified space for the purposes of camping, it does not include any camping items (e.g.. tent or bedding).
  • Belongings left in the camping area are at the owners’ own risk
  • Only those over the age of 16 may purchase indoor camping tickets and camp in the indoor camping area, even if accompanied by someone over 16. You are required to bring photo ID (in accordance with our age policy set out above), in order to collect your indoor camping wristband.
  • Campsite rules are displayed at the camping entrance, and must be obeyed. These include but are not limited to (and may be subject to variation from event to event): no alcohol permitted in the campsite, you must not exceed your allocated pitch size, no gas canisters, fire’s, drones, floor markings.  No noise between 22:00-10:00 and lights out 21:00-09:00
  • You must be over the age of 16 to be allowed into Indoor camping

ESPORTS TOURNAMENTS

  • As a BYOC ticket holder you can enter into our Esports Tournaments. Please see our Tournament Code of Conduct for information, rules and regulations.
  • Each team is required to have a dedicated person to provide details for tournament prize pools.  On winning, Player1 Events will only contact the dedicated person and make payment directly for them to allocate to team members.
  • Player1 Events will adhere to any PEGI ratings set for all tournament games, where required. ID will be required for tournament entry to any 18+ content.
  • All official tournament announcements and information will be provided on Player1 Events dedicated channels.

PERSONAL DATA

  • Unless you specifically consent to our using it for other purposes, we will only process the personal data you provide when you purchase tickets for our events for the purposes of operating the event, allowing you entry to the event, and for our own internal purposes (including, but not limited to, determining improvements that can be made to our future events). Such processing will be in accordance with the terms of the General Data Protection Regulation, or any successor legislation that applies in the UK.
  • Except where the context requires otherwise, the terms of the privacy policy published on our website will apply to our processing of your personal data.

THE BORING (BUT IMPORTANT) LEGAL STUFF

  • We may refuse access and provide a full or pro-rata partial refund if you do not comply with these terms and conditions or where after reasonable warning your behaviour represents a danger to customers, staff or equipment – this refund represents the only compensation provided in such circumstances.
  • Persons who cause any damage to the venue, our property or third party property, whether deliberate or accidental, while at the event will be liable for the cost of repair or replacement of the items.
  • We don’t exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by its negligence or the negligence of our employees, agents or subcontractors OR for fraud or fraudulent misrepresentation.
  • In the event that any part of these terms and conditions are held to be illegal, invalid or unenforceable, such provisions will be severed and the remainder of these Terms and Conditions shall continue in full force and effect.
  • Failure by us to enforce a right does not result in a waiver of such right. You may not assign or transfer your rights under these terms and conditions.
  • English law applies to these terms and conditions and any dispute between us arising out of or in connection with these terms and conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there.
  • We reserve the right to terminate your access to this Site and any use of Our online services at any time with or without cause or notice.
  • Player1 Events reserve the right to add to or amend these Terms from time to time. Amendments will take effect when posted on the official event website & social media channels. Please check the FAQs section regularly for changes and to ensure you have up to date information as these are binding on you. If you purchase a ticket after any amendment to these Terms, you agree to be bound by the updated version of these Terms.
  • We reserve the right to transfer our rights and obligations under these terms and conditions to another company within our corporate group. We will publish notice of any such transfer on our website(s) and may, but are not required to, notify you of such transfer via email.

SOCIAL COMPETITIONS & COMPETITIONS

  • Persons who cause any damage to the venue, our property or third party property, whether deliberate or accidental, while at the event will be liable for the cost of repair or replacement of the items.
  • We don’t exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by its negligence or the negligence of our employees, agents or subcontractors OR for fraud or fraudulent misrepresentation.
  • In the event that any part of these terms and conditions are held to be illegal, invalid or unenforceable, such provisions will be severed and the remainder of these Terms and Conditions shall continue in full force and effect.
  • Failure by us to enforce a right does not result in a waiver of such right. You may not assign or transfer your rights under these terms and conditions.
  • English law applies to these terms and conditions and any dispute between us arising out of or in connection with these terms and conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there.
  • We reserve the right to terminate your access to this Site and any use of Our online services at any time with or without cause or notice.
  • Player1 Events reserve the right to add to or amend these Terms from time to time. Amendments will take effect when posted on the official event website & social media channels. Please check the FAQs section regularly for changes and to ensure you have up to date information as these are binding on you. If you purchase a ticket after any amendment to these Terms, you agree to be bound by the updated version of these Terms.
  • We reserve the right to transfer our rights and obligations under these terms and conditions to another company within our corporate group. We will publish notice of any such transfer on our website(s) and may, but are not required to, notify you of such transfer via email.
  • We may run competitions from time to time on our social media accounts or for those who have purchased tickets to our events. Where we run those competitions, these terms and conditions will apply.
  • To qualify for the draw, each entrant must follow the instructions in the specific social post/competition notification.
  • All entrants must be 18 years old or over, or have permission from their parent or guardian to enter the competition.
  • For a ‘like’ and ‘share’ competition the entrant must ‘like’ the post and then share on his/her wall before the specified deadline to qualify for entry. Only a ‘share’ that can be seen by the date of the  event will qualify.
  • Each person is only entitled to one entry.
  • The competition closing date is final and no further entries after this date and time will be counted.
  • The winner will be picked at random from among the eligible entries.
  • The winner will be contacted by a member of the Player1 Events staff within 28 day of the competition closing.
  • The winner must claim the prize within 7 days of notification and provide Player1 Events with full name, email address and postal address.
  • The winning prize is non-refundable, non-exchangeable and non-transferable.
  • Any staff employed by GAME Digital Group are not able or eligible to win.
  • Our end of event feedback survey closes at11:59PM on Tuesday 10th April, and we’ll notify the prize winner before the end of 13th April

TERMS AND CONDITIONS FOR THE INSOMNIA65 VIVE PRIZE DRAW

  1. ACCEPTANCE: By entering this prize draw, you agree you have read and accept these terms and conditions. We reserve the right to verify any entries and winners and may refuse to award prizes where we have reasonable grounds to believe that there has been a breach of these terms and conditions. You can access these terms and conditions at any time during the prize draw at www.game.co.uk/terms. We suggest that you keep a copy of these terms for your own records.
  2. ELIGIBILITY: You may enter this prize draw if you area resident of the UK excluding Northern Ireland If you are under the age of 16, you must have the consent of a parent or guardian to enter this prize draw and we reserve the right to ask for proof of that consent – if proof of that consent cannot be provided, you will not be eligible to win a prize. You are not eligible to enter this prize draw if you, or a member of your immediate family (which means parents, children, siblings, spouse and life partners), are an employee, contractor or sub-contractor of GAME or GAME Esports and Events Limited, or any of their advertising or promotion agencies. The details you provide upon registration for the prize draw must match the details associated with your Insomnia 65 SEE Ticket purchase. You promise that all the personal information you provide to GAMEin connection with this prize draw shall be complete and accurate.
  3. HOW TO ENTER: You will be automatically entered into the prize draw by purchasing any Insomnia65 Day, Weekend, BYOC ticket(s) (“I65 Ticket”)

You do not have to pay to enter, other than the usual purchasing price of any I65 Ticket. You promise that your entry is original and owned by you, and you have not borrowed or copied it (in whole or in part) from anyone else or asked anyone to participate on your behalf.

  1. INVALID ENTRIES: We only permit one entry per I65 Ticket order (for the avoidance of doubt if your I65 Ticket Order comprises more than one ticket, you are only permitted one prize draw entry). Any subsequent new entries will be void. Any entry made or attempted to be made to the prize drawin a manner which in our reasonable opinion is contrary to these terms and conditions or by its nature unfair to other participantswill be invalid and may result in your disqualification from the prize draw. Examples of entries or behaviour which are not allowed include fraudulent entries, bulk entries, automated entries, entries made on behalf of another person, cheating (including a person participating in the prize drawon your behalf), hacking, deception (including tampering with the challenge settings which will result in immediate disqualification from the entire prize draw), use of robots or other automated programmes. We will not accept illegible or incomplete entries. 
  2. STARTING AND CLOSING DATES: You can only enter the prize drawup to 23:59 Fri 2ndAugust 2019. You will automatically be entered into the draw if you have purchased an I65 Ticket prior to this date, from when tickets went on sale on 30 May 2019. Entries made outside of these periods will not be entered into the prize draw (“Prize Draw Period”)
  3. PRIZE:One winner will receive:
    1. One HTC Vive Pro Headset

We may substitute prizes of equal or greater value. A cash alternative is not available. Prizes are not transferable. Prizes may be considered a taxable benefit and the winners will be directly responsible for any taxes payable on their prize.

  1. OWNERSHIP OF YOUR ENTRY: You own your entry, including any copyright in your entry. By entering the prize draw, you agree that GAME(including our group and affiliate companies) may edit, publish and use your entry in any and all media (including print and online) for promotion and news purposes, both during and after the prize draw, without any payment to you.
  2. SELECTION AND NOTIFICATION OF WINNERSOne winner will be selected at random within three days of the closing date by 17:00 Monday 5th August 2019 from all eligible entries made during the prize draw period. Your chances of winning depend on the number of entries we receive.

We will notify the winners no later than four days after the closing date via the contact details provided at point of order to SEE tickets (email and or telephone number). We may ask the winners to submit valid identification before we send you the prize. Winners must claim their prize at the show, or within 30 days of the show from notification or an alternative winner will be selected using the method described above.

  1. DELIVERY OF PRIZE: The prize winner should collect their prize at the show, or we will deliver the prize to the winner by post within 30 days of the show.
  2. LIST OF WINNERS: You may request the last name and county of the major prize winners by sending a stamped addressed envelope to: INSOMNIA65 VIVE PRIZE DRAWprize draw, Game Retail Limited, Unity House, Telford Road, Basingstoke, RG21 6YJ. If you are a winner, we will disclose your last name and the county you live in to anyone who requests this information, unless you notify us when you claim your prize that you do not want us to disclose this information.
  3. FINAL DECISION: Our decision is final. No correspondence will be entered into regarding the selection of the winners of this prize draw.
  4. CONSENT TO USE NAME AND IMAGE: We may require the winners to participate in publicity or advertising. By entering this prize draw, you agree that we may use your name and/or image for these purposes and that you will not be paid.
  5. YOUR PERSONAL INFORMATION: When you give us the information we ask you for as part of the prize draw, we’ll use it as needed to conduct the prize draw as we’ve described in these terms. This will include publicising your surname and the county where you live if you are a winner, unless you notify us that you do not want this information to be published, by contacting We may also use it for other reasons, but we’ll ask for your permission before we do. We will process, use and store your data in accordance with our Privacy Policy which can be found at https://insomniagamingfestival.com/privacy-policy/
  6. OUR LIABILITY TO YOU: We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraud by us or our employees or agents.  For any other loss or damage, we will only be liable for losses which are a reasonably foreseeable consequence of our negligence or breach of these terms and conditions, up to a maximum of £100. Losses are foreseeable where they could be contemplated by you and us at the time of you entering this prize draw.
  7. WHAT WE ARE NOT LIABLE FOR:We are not responsible for:
    1. losses not caused by our breach or negligence
    2. indirect losses – these are losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of you entering this prize draw
    3. entries lost, delayed, damaged or corrupted where such loss, delay, damage or corruption is caused by events outside of our reasonable control
    4. technical failures or errors affecting communication lines, website availability or systems errors where these are not within our reasonable control, or
    5. any failure to provide the prize draw, the prize(s) or to meet any of our obligations under these terms and conditions where that failure arise because of events outside of our reasonable control.
  1. LIABILITY OF THIRD PARTIES: You acknowledge that the prize may be fulfilled by a third party not related to GAME.We are not responsible for the performance of any third party involved in this prize draw or the provision of the prizes and will not be liable for any act or omission of a third party, although we will endeavour to minimise the effect to you of any third party’s failure.Third party terms may apply to prizes details of which can be provided upon request.
  2. DISPUTES: If you wish to take court proceedings against GAME you must do so within the United Kingdom. The law of the part of the United Kingdom of which you are a resident shall apply, for example, if you live in England the laws of England shall apply and if you live in Scotland the laws of Scotland shall apply.
  3. DETAILS OF PROMOTER: This prize draw is run by GAME Esports & Events Limited, for Insomnia Gaming Festival, on behalf of Game Retail Limited (“GAME”) a company registered in England and Wales. Our registered address is Unity House, Telford Road, Basingstoke, RG21 6YJ. References to “we” and “us” in these terms and conditions are references to GAME.