At Insomnia Gaming Festival, our goal is to provide and support amazing events and experiences. Paramount to this experience is ensuring all of our guests feel welcomed and most importantly, safe.
The purpose of this policy is to give rules and guidelines of our current stance on Coronavirus (Covid-19) in relation to our events and services. All information is up to date and current to the date stated at the top of this document but may be subject to change based on government guidelines and what we feel is just in the current climate. We will be posting a further Covid FAQ and ticket policy at a later date. The following access requirements will be enforced at all of our events in order to keep our attendees safe with as minimal disruption to the event as possible.
In the extremely unfortunate case that Insomnia Gaming Festival is cancelled due to Covid-19, tickets will be refunded.
If Insomnia Gaming Festival is postponed due to Covid-19, tickets will be automatically rolled over to the amended dates.
If you contract Covid-19 at the time of the event, and you have purchased See Tickets’ Refund Protection then you will be able to claim a refund provided you can produce evidence in the form of a positive PCR test. More information can be found here
If you contract Covid-19 at the time of the event, and you haven’t purchased See Tickets’ Refund Protection then, unfortunately, you will not be eligible for a refund.
ENTRY TO THE EVENT
When attending our events, please make sure you provide a form of evidence that you will not be exposing guests to Covid-19. Please provide one of the following:
Please do not attend events if you currently feel unwell or exhibit symptoms typical of Coronavirus. These symptoms include:
Please also consider individual venue restrictions and regulations before travelling to any of our events. These policies should be readily available on their respective websites.
While at our events, we have the following advice in place to ensure everyone’s safety with as minimal disruption to the event as possible.
*For example, if you attend a 4-day event, your lateral flow test will be valid for 48 hours. To enter the show after this has expired you will need to take a new test. If you aren’t leaving the venue, you will not need to take a new test.
The government has ruled that it is no longer mandatory to wear face masks, we strongly promote wearing a face mask over your nose and mouth or alternatively, a face shield, when walking through crowded areas unless medically exempt.
If circumstances change and masks are made mandatory by the government then this will be enforced and we will ask guests to wear a mask unless medically exempt.
Where possible, try to maintain 2-meter social distancing. We understand this may not be possible in some areas of certain events, however, we advise to have an awareness of your surroundings and proximity to others in general.
Hand sanitiser will be readily available at our events. Please ensure you sanitise your hands regularly, wash your hands wherever possible especially around crowded areas.
Consideration of Others
We ask everyone attending our events to be considerate of everyone around them, some people have different tolerances and feelings towards going back to normal or being around large groups of people after so much time away.
We will always uphold the best state of cleanliness available at our events. This can have several factors including event size and personnel available, however we will always strive to ensure the event is safe and sanitary.
NHS guidance has stated that having a higher flow of ventilation can reduce the spread of Covid. While this responsibility will ultimately fall to the individual venue, we will work with all our venues to ensure everything reasonably possible is done to maximise ventilation.
After attending any of our events, it is highly recommended that you follow up by conducting a lateral flow or PCR test from home to ensure your own peace of mind. Please input any positive or negative test results into the NHS app or the Test and Trace app in order to notify any other guests you may have come in close proximity to.