Insomnia returns to the NEC, Birmingham on 23rd-26th August for its biggest show yet. See your favourite YouTubers from across the globe, play some of the latest games, experience virtual reality, relive the past in our retro zone, and try a new level of gaming in the tabletop zone and so much more all under one roof!
On this page you can find everything you need to know about the show! From check in times & how to get to the show to ticket information and FAQ’s!
All the latest information about our event can be found by following our social channels: Twitter @IGFestUK, Facebook/IGFestUK, Instagram @IGFestUK & Youtube/IGFestUK.
All ticket queries please contact our ticket agent: 0871 220 0260 or visit https://www.seetickets.com/CustomerService. They can help with issuing carers tickets, lost tickets and any issues you may now have with attending our event. Full event T&Cs HERE
I bought a family ticket, does this have to be 2 adults 2 children?
No, a family/group ticket can apply to any 4 individuals and isn’t governed by age.
I’ve given my tickets to someone else but it is my name on the ticket, will that matter?
No, we check the barcode on the ticket and not the name so this won’t matter.
I’ve paid for my ticket but haven’t received an email what do I do?
If you received a confirmation email your tickets should be attached to the email. If you still haven’t received them you can call See Tickets on 08712200260 or alternatively head to https://www.seetickets.com/CustomerService for more information.
Do I need to bring ID?
Day Visitors – you do not need ID to check-in, only to purchase alcohol on site.
Weekend & BYOC visitors – ID is required to ensure you have the correct wristbands. If you are unable to provide ID you will be given an under 18 wristband.
I’m bringing a child, do they need a ticket?
Any child aged 1 or under is given free access to the show, they do not require a ticket. We advise that children under the age of 16 are accompanied by an adult.
What is EAS?
EAS or Early Access Service is an add-on available for BYOC or Weekend tickets. With it, you will be able to check in from Thursday at 9:00am and access the site on Thursday from 01:00pm to set up your camping equipment.
Do you provide disabled/carer tickets/discounts?
We do not provide concessions, however, we can provide a free carer ticket for those who receive Disability Living Allowance/Personal Independence Payments. In order to gain a carer ticket, please contact our ticket agent with a scan or picture of the attendee’s DLA/PIP letter, the attendee’s order number (found on their eticket) and the carer’s full name and email address. Please call 0871 220 0260 to find out more information.
I’m a parent with no interest in gaming, do I still have to buy a ticket?
Yes, anyone coming into the event needs a ticket. For those who just wish to wait or pick up from the event, there are public areas with seating outside the hall.
Cosplaying at Insomnia
We would advise that if you are planning to use public transport to the Venue that you wear normal clothes and any cosplay weapons you are planning to bring with you are discreetly out of view of the general public until you arrive, this to ensure you do not cause unnecessary panic or distress on your way. Once you arrive at the venue you can change here although we do not have changing rooms we do have a number of toilets. Any weapons may be checked by a security manager once you attempt to enter the event and they will be tagged to show the weapons are safe. Once you leave the venue any cosplay weapons should once again placed discreetly out of view of the general public.
Those intending to cosplay at the NEC should pay attention to the following list of items that are banned from the event. Please do not bring any of these items with you.
You pay for the car park on exit so no need to book but you can pre-order and pre-pay from the NEC website if you wish i65 Parking at the NEC
It will be £5 either way but please note that if you’re in the BYOC and camping you’ll only pay when you leave the car park after the show.
Parking is on the NEC complex and not far to walk from the customer car parks to the Halls and there is also a free shuttle bus if you prefer.
We recommend for all things relating to the venue including any disabled support you require please head to www.thenec.co.uk
Food and drink
There are ample catering facilities onsite catering for all customer needs. If you have specific dietary requirements we recommend you bring this with you to the event.
Is there anywhere to leave/store luggage?
Yes, there are cloakrooms which will charge £1 per item and will be open during show hours.
Items cannot be left overnight, any items left at the end of the day will be transferred to lost property.
BYOC – What do I need to bring?
With your ticket you are allocated the relevant space, this can be for a tent, airbed, camp bed, roll mat. We request you bring the correct size. If you are outside your allocated area we will ask you to take down your tent to bring you in line with the area size you have purchased.
Age restrictions for indoor camping
Camping is available for anyone who is 16 and over, we do not allow anyone under 16 in to camp. You are required to bring ID in order to collect your indoor camping wristband. Please see our terms and conditions on ID requirements here
Allocation of spaces
Spaces are allocated when you arrive for the best chance to pitch by your friends we ask that you all arrive together
What are the showering/changing facilities?
There will be individual electric showers available in the Indoor sleeping area as well as communal changing facilities.
Alcohol at the Pub Quiz
You may bring sealed and unopened Q-Jacker purchased alcohol into the Pub Quiz. No other alcohol will be permitted into the quiz. There will also be a selection of bars inside the quiz serving a variety of drinks. Alcohol may not be taken out of the hall.
Loyalty levels will be set when the early bird discount comes off sale and then the loyalty scheme will kick into play.
Early bird has finished for Insomnia63.
Loyalty rules of accrual
One level is added to a customer’s loyalty for each event they attend.
When we set the scheme up from the 27th November all current GOLD members will be ranked as a diamond level 8. This then secures them the same level of discount when we reset the scheme.
Old scheme numbering vs new loyalty ranking
NEW – the numbers are for the information guide only so people will know where they are ranked
23 – 25
20 – 22
13 – 19
10 – 12
8 – 9
6 – 7
3 – 5
New Scheme – BYOC Loyalty is set into 4 ranks spread over 10 levels
Example: A customer who has attended 5 events will become a Gold customer but will not be able to use the benefits of a Gold discount until they come to book their 6th event.
Loyalty discounts do not apply when using any other form of discount on your ticket purchase and are valid for full price tickets only. From the 27th November all loyalty will be loaded as we move into the new scheme we would make all current Gold members Diamond and all Silver members would continue to be Silver at level 4. This is equivalent to the current levels.
A customer’s loyalty ranking (Bronze, Silver, Gold, Diamond) increases when they attend, if customers are unable to attend events then their loyalty ranking level will decrease, the scheme is designed to reward regular BYOC attendance.
After each event (up to 5 days) each customer’s loyalty will be updated on their account based on us reviewing who has attended the last event, all attending BYOC customer loyalty will increase.
If you have not attended the event then your loyalty ranking will freeze, awaiting your booking for the next event, after the next event your loyalty will then increase if you attend and all non attended customers it will decrease. As an example if you miss one event then your loyalty will stay at the same level, if you miss 2 consecutive events then your loyalty will start to decrease and will drop 1 level per consecutive event you do not attend
Can I film/take pictures at Insomnia?
Yes, you are welcome to take pictures or film within the event as much as you like, provided you do not plan to use anything for commercial purposes. However, if you are going to film other people we suggest you get their permission first.
What happens with pictures taken at Insomnia?
By entering the festival site you agree to grant the Event permission to use your image in any publicity, marketing or promotional materials. Please refer to our full T&Cs here
*Priority tickets grant entry to the main exhibitions hall at 10:00am
*If you arrive at the event outside the check-in times listed above, we cannot guarantee you entry to the event. **Thursday check-in will require a BYOC Priority/BYOC VIP Ticket.
You can gain entry into our LAN arena hall from 6:00pm Thursday evening if you have a BYOC Priority/BYOC VIP Ticket.
For weekend/BYOC camping, an EAS (Early Access Service) upgrade is available to arrive and get set-up on Thursday.
BYOC: under the age of 18? Make sure to fill out our Under 18 Consent Form. Indoor Camping will be available to over 16yrs only, ID will be required.
Birmingham B40 1NT
If you’re heading to Insomnia by train, you’ll find us located less than a ten-minute walk from Birmingham International Railway Station. You won’t even need to step outside. You’ll find many train services connect directly to Birmingham International, however, if you’re travelling from further afield you may need to catch a connecting train at Birmingham New Street, which is only a 15 minute journey away. Barely time for a powernap. And now, if you’ve booked with Virgin Trains, they are offering you 20% off travel.
Coach services are operated by National Express and Megabus, with over 120 daily services from across the UK to Birmingham Airport. From here you can get to the NEC in a matter minutes on the free air-rail link. If you’re jumping on a bus in Birmingham City Centre you can take the 900 service (one every 15 minutes, takes 30 minutes) or the 97 (one every 30 minutes, takes 45 minutes). Local bus services also run every 30 minutes throughout the day to Solihull (service 966) and Coventry (service 900).
You’ll find the NEC and Birmingham International Airport both clearly signposted from all motorways and major routes including the M42,M40 and M6. If you’re using your trusty sat nav to get here simply enter the postcode B40 1NT.
The NEC is just minutes away from Birmingham International Airport, making it ideal for our many international guests to get here. Simply jump on the free and fast air-rail link to Birmingham International Railway Station which only takes 90 seconds and runs every two minutes. When you arrive just head straight through to the NEC.
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